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Visiativ Support, what is it?

You have access to VISIATIV Support only with a myCADservices Support or myCADservices Premium subscription (for more information on myCADservices subscriptions, click here).
The Support service allows you to access VISIATIV software support through an online platform adapted to your needs:
  • Accessible 24/24.
  • No unnecessary waiting time.
  • Recall within 8 working hours.
  • Possibility of attaching sample files.
  • Support of your ticket directly by the technician.
  • Notifications at key stages of your ticket processing.
  • History and traceability of all calls from your company.
  • Access to the support knowledge base and tutorials.
  • Access to download your softwares.
  • Access to your licenses.
  • Enrollment of your employees in the platform.
For more information on myCADservices Premium, please complete the form below: