Need help ?
Opening a support ticket on myCADservices is very simple: just click on the button " Create new ticket" on the top left of this page.
This method offers many advantages:
- 24/24 Accessible
- No unnecessary waiting time
- Ability to attach files examples
- Support your ticket directly by the technician
- Email notification at each stage of processing your ticket
- Logging and tracing of all calls in your company
If you could not create a ticket by the above method, you can contact us by email at support@mycadservices.com . In this case you must:
- Use the mail account that matches your myCADservices identifier ( essential to identify you!)
- Specify the product concerned
- Describe in detail your question
- Possibly attach the necessary files ( max size xxxx MB )
You have the access of myCADservices: You can check your software maintenance contracts. If you are a SOLIDWORKS user, you can get the utility myCADtools code associated with your SolidWorks license.
A new myCADservices user in your company ? Register him on the website! You also can :
- List all of your colleagues enrolled on myCADservices
- Edit the coordinates of one of your colleagues
- Detach registrants who are no longer part of your company
- Designate the administrators of your company sheet on myCADservices
Via myCADservices we put you in contact with many other sources of support and information :
- SolidWorks support and Dassault Systèmes sites
- SolidWorks user and Dassault Systèmes communities
- The users community of myCAD by visiativ
- Basic knowledge